Problem with shadowbox and SnapEngage

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Problem with shadowbox and SnapEngage

Lupo
Hello to all,
in my website I have implemented the use of ShadowBox and SnapEngage (http://www.snapengage.com/)

SnapEngage is a chat that appears on the web page so you can chat with the user.
Unfortunately, when you open a window shadowbox, the space bar does not work inside the chat.

Do you have any idea or suggestion to solve this problem?

Thanks in advance